Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver your cleaning robots and related products.
1. Order Processing Time
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All orders are processed within [1–3 business days] after payment confirmation.
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons or promotional periods, processing times may be slightly longer.
If there is a significant delay in shipping your order, we will notify you via email.
2. Shipping Time
Estimated delivery times:
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Standard Shipping: [5–10 business days]
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Express Shipping: [2–5 business days]
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International Shipping: [7–21 business days]
Delivery times are estimates and may vary depending on your location and carrier delays.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
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Delivery location
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Shipping method selected
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Package weight and size
We may offer free shipping on orders over [Insert Amount].
4. International Shipping
We ship to selected international destinations.
Please note:
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Customers are responsible for customs duties, taxes, or import fees.
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Delivery times may vary due to customs processing.
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We are not responsible for delays caused by customs authorities.
5. Order Tracking
Once your order has shipped:
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You will receive a confirmation email with a tracking number.
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Tracking information may take 24–48 hours to update.
6. Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by customers. Additional shipping charges may apply for reshipment.
7. Lost or Stolen Packages
We are not responsible for:
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Lost or stolen packages marked as delivered
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Delays caused by the shipping carrier
If your package is lost in transit, please contact us and we will assist you in filing a claim with the carrier.
8. Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Provide photos of the damaged packaging and product
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Include your order number
We will review the issue and offer a replacement or refund if applicable.
9. Split Shipments
In some cases, items may be shipped separately to ensure faster delivery. You will receive separate tracking numbers if this occurs.