Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied with your cleaning robot or related products, please review our Return & Refund Policy below.
1. Return Eligibility
You may return a product if:
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The return request is made within [7 / 14 / 30] days of delivery
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The item is unused and in original condition
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The item is in its original packaging
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All accessories, manuals, charging docks, filters, and parts are included
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Proof of purchase is provided
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
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Used or damaged products (unless defective)
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Products without original packaging
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Items marked as final sale
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Consumable parts (e.g., filters, brushes) once opened
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Gift cards (if applicable)
3. Defective or Damaged Products
If you receive a defective, damaged, or malfunctioning cleaning robot:
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Contact us within 48 hours of delivery
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Provide photos or videos showing the issue
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Include your order number
We will review the case and may offer:
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A replacement
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A repair
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A full refund
4. Return Process
To initiate a return:
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Contact our customer support team at: [Your Email Address]
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Provide your order number and reason for return
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Wait for return authorization instructions
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Ship the item to the address provided
Returns sent without authorization may not be accepted.
5. Return Shipping Costs
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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Shipping fees are non-refundable.
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We recommend using a trackable shipping service.
6. Refunds
Once we receive and inspect your return:
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You will be notified of approval or rejection.
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Approved refunds will be processed within 5–10 business days.
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Refunds will be issued to the original payment method.
Please note: Processing times may vary depending on your bank or payment provider.
7. Exchanges
We replace items only if they are defective or damaged. If you need an exchange, contact us at [Your Email Address].
8. Order Cancellations
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Orders may be canceled within 24 hours of placement.
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Once an order has been shipped, it cannot be canceled and must go through the return process.
9. Late or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If the issue persists, please contact us.